Now that you have passed your cosmetology exam and become a cosmetology
professional, do you sometimes feel like a therapist to some of your clients?
If you are doing a great job, you probably do. You have become a trusted
confidant to your clients.
But this can be a slippery slope if not handled with extreme professionalism
and there was little in your cosmetology exam to refer to. Letting your
clients talk and express their feelings can be very cathartic for them.
They enjoy the experience of getting their hair done or getting a relaxing
facial while also unloading emotional baggage on their favorite cosmetology
Here are some tips to handle being your clients’ “Cosmetology
- Make sure you do not internalize the emotions they are expressing. This
can cause you to become anxious, sad, or tense which might make your next
client’s experience less than perfect.
- Avoid giving too much or specific advice. You are not a licensed
therapist. Mostly, you are there to listen. And above all, you are there
to perform the tasks of hair cutting, skin care, or nail care.
- Recognize a real problem. Be aware of clients who express deep
sadness or warning signs of depressions. These clients should be recommended
to a doctor.
- Do not pass along gossip. When Client One leaves, her stories do,
too. Client Two should never hear about anything do to with Client One
and vice versa. Spreading gossip is a real danger to your business and
to people’s feelings.
- Don’t be afraid to change the subject or steer your client
into another conversation if the topic is getting too personal.
- Avoid sharing too much personal information about yourself. Again,
the focus should be on the client and their experience.
Your client’s experience depends greatly on the way you interact
with them. Without a doubt repeat clients are created by positive interactions.
Sharing stories and having clients confide in you is a part of your job,
just like hair cutting, and often demonstrates your skill and experience
as a professional cosmetologist. Just be sure to keep things professional
and you will always have success.
Source: Salon Prep Blog