If you haven’t heard this a million times already, let us reiterate: Consultations are a cornerstone of successful appointments and happy clients.
Whether your clients are 20 or 60, new or regulars, it’s imperative that you touch base with them and establish what they are looking for and how you’re going to get there.
According to Sam Villa, founding partner of Sam Villa and Redken education artistic director, and Andrew Carruthers, director of education for Sam Villa, many guests have preconceived (and frequently false) notions about their hair having to be a reflection of their age.
“Having to wear hair a certain length at a certain age is an old wives’ tale!” Villa says. “Women often ask, ‘When should I cut my hair short?’ ‘Should my hair be fuller?’ Or say, ‘I want to disguise my…’ So whether a woman is in her 50s, 60s or 70s, the consultation should be no different than those with your younger guests.”
Regardless of age, here are 10 questions you should be asking every client during a consultation:
- What type of job do you have?
- Do you do a lot of socializing?
- What are your morning hair rituals?
- How experienced are you at styling your own hair?
- Do you use tools and styling products?
- What do you like about your hair?
- What have you had done to your hair in the past that you liked?
- What have you had done to your hair in the past that you disliked?
- What do you want to achieve with your hair?
- Is maintaining your length a priority?
Ask yourself what restrictions you as a stylist have in cutting that guest’s hair, and avoid posing yes or no questions to your client; it’s difficult to get all the information you need that way.
Listen carefully to what your client is saying and repeat back to them to make sure you’ve understood.
“It’s about exploring who the guest really is along with their wants and needs,” Carruthers says.
“This is our chance to learn about complementing their facial shape, features, hair texture and lifestyle. Let’s take the number (age) out of the consultation and delve into finding out what the guest is all about.”
Source: FirstChair By: Sam Villa
Everyone needs an occasional makeover!
Success as a cosmetologist requires more than just talent and hard work: you also have to manage to keep progressive within your industry. It means stretching yourself to do something you never did before. Try different avenues within the cosmetology field and learn to diversify your career so that you stay motivated and inspired not only for your clients, but for yourself.
No matter how long you have been in the beauty world, everyone has times when they could really use a makeover. Now that doesn’t mean you have to completely abandon the old you, but rather learn a few new skills to enhance something unique and fresh about you.
Ask yourself… What do I really want to do in my career that I have not yet tried? What scares me and how can I face that fear and just do it? What other career do I have that I can explore within this industry?
After 32 years in this amazing industry, I still ask myself these pondering questions. Although I have explored many aspects of my career: cosmetologist, salon owner, platform artist, educator, manager, speaker, author, and entrepreneur, ECT. Each venture was something I never did before. Every time I tried something new, I had no prior experience or training. I had to investigate, and learn through discovery, trial, and lots of failures. But the one thing I learned is that if I wanted to survive and thrive, for a lifetime in cosmetology, I had to be willing to repeatedly reinvent myself and learn how to be flexible about new directions. Here are 3 simple questions.
- What is going to fuel my energy, and give me the drive to push forward in a direction I may never think about?
- Who is going to help me get to the next page of my journey?
- What education or mentorship will I need?
These are all great questions to ask when you are getting ready to reinvent yourself. Your friends, family, or peers may not even agree with you, making a new direction even harder. But PUSH through! Build a support team and find people to play with who share your same ambition, and will be supportive in the new direction you want to try. READ books like “ As the Chair Turns” or salon industry magazines, and seek the seminars to help you build the right skills, attitude, and motivation to present the BEST new YOU.
Today, I personally still find myself asking, “What’s next?” Where do I want to take my career and how can I leverage my skills to find new challenges that allow for personal and professional growth?
I have been independently working for many years and one of the biggest challenges I face is the lack of inspiration you would get from working side by side with peers. There is an abundance of education and stimulation available when you are able to unify with creative professionals who keep reaching for greatness in their craft. My desire is to elevate my technical skills, open my creative palette and learn a completely different aspect of my career through the art of hairdressing . My desire at this time in life is to learn how to really dress hair for fashion and runway and would like to join the educational team with Aquage.
Source: Kathy Jager-educational solutions
Learn About the Look Good…Feel Better Program!
Look Good…Feel Better is a free program dedicated to helping people with cancer cope with the many appearance-related changes caused by cancer treatment. It all started in 1989 with two pilot programs in New York City and Washington, D.C.
Now, after more than twenty years, Look Good…Feel Better has helped over 1 million women in 19 different countries
In the USA, thousands of volunteer beauty professionals provide their services every month to cancer patients in all 50 states.
Each volunteer hair stylist, cosmetologist, esthetician, and nail technician receives special training through the American Cancer Society. The program is made possible through the collaboration of the Personal Care Products Council Foundation, the American Cancer Society, and the Professional Beauty Association/National Cosmetology Association.
Women undergoing cancer treatment can enroll in a two-hour workshop, led by a Look Good…Feel Better certified beauty professional volunteer to learn about options for dealing with hair loss and special skin care, make-up and nail care techniques. Expert advice is given on wigs, scarves and other accessories.
Trained cosmetologists also offer one-on-one sessions right in their own salons.
Thanks to the volunteer efforts of so many beauty industry professionals, Look Good…Feel Better has helped over 700,000 American women with cancer deal with the appearance-related side effects of their treatment.
This is just another example of how beauty professionals are making a difference!
Source: Ogle School of Hair, Skin, & Nails
Get the most out of your cosmetology education. Follow these great tips from Modern Salon !
1. Always be 15 minutes early. Arriving early to school every day gives you the opportunity to prepare for class. Clean and organize your tools, read ahead for class and find a good seat close to the front of the classroom. Employers are looking for stylists who are punctual, dependable and professional.
2. Dress for success. Take your school’s dress code a step further and keep your uniform ironed and stain-free. Don’t forget to shine your shoes too! You’ll look and feel professional, and you never know when a job opportunity will present itself.
3. Have respect for others. This may seem like an obvious tip, but it can be easy to forget if you’re having a bad day. In a field where customer service is important, attitude is everything! The trick is to leave the bad mood at home and come to school with a smile on your face. A positive attitude and genuine respect for others is a surefire way to success.
4. Give your full attention to instructors. Instructors are there because they love what they do and want to help you reach your own success. Show them respect and pay attention to what they have to say. They may tell you things you do not want to hear, but its for a reason. Take constructive criticism as a chance to grow and further develop your skills.
5. Always show up prepared. Success comes from preparation. Have your textbook in hand and tools clean and in good working condition. We advise that you do not lend out your books or tools, because they could be returned broken or not returned at all. It is okay to say no to someone when it is your future at stake.
6. Get plenty of practice on the clinic floor. This is the perfect opportunity to practice haircuts and techniques that are more challenging for you. The more challenges you take on, the more confident you will be in your craft. You’ll also expand your skill set, which means you can take on a variety of clients in your future career.
7. Talk to students who are close to graduation. Look around the clinic floor for the experienced students who give high quality cuts and service. Watch what they do, ask questions, and take notes. Most likely they will be flattered you asked, and now you have started to build up your network. When you’re ready to graduate, you can go back to your network to ask about the job hunt.
8. Make the most of guest speakers. Guest speakers attend schools to give demonstrations on a multitude of topics. A speaker can be a salon manager, product distributor, or industry expert. Your job is to do some research before the demonstration, so you are prepared to ask them questions. This is also a great way to build up your network, if the opportunity arises to get to know them better. What you get out of cosmetology school is what you put into it. It is your future, make the most of it.