• 35 Things You Didn’t Know About OPI

    OPI hasn’t ALWAYS made color. It’s True! Your favorite color company launched in 1981 with a line of professional products, including liquid and powder. But it wasn’t until 1989 OPI took the professional nail industry by storm with their first lacquer launch, a collection of 30 polishes. What was different about this color collection was […]

  • Creative Ways to Satisfy an Unhappy Guest

    Nobody loves hearing bad feedback – but whether you are receiving it in person or via a social network, you should consider yourself lucky. Why, you ask? Because instead of going and writing a scathing review on their social media pages, this guest has given you the golden chance of being able to change their […]

  • 6 Tips for Cutting Kids’ Hair

    Cozy Friedman is the founder of SoCozy Kids Haircare , and the first children’s hair salons in New York City more than 20 years ago. From the products to the service, Friedman knows kids haircuts. Here, Friedman offers her tips and techniques for cutting children’s hair. The atmosphere. “Creating a fun-filled atmosphere for our clients […]

  • Maintaining a Referable Business

    It’s no secret that referrals are the main source of new business for salons and spas, but do you know what influences them? If you think your guests are happy but your referral stream doesn’t tell the story, perhaps it’s time to take a closer look at your guest experiences. Best practice research shows us […]